When We Are Closed

Outwith normal surgery hours please phone NHS 24 on 111

You will be connected to a nurse or health information advisor. He/she will help to deal with your problem either by telephone consultation or by inviting you to attend a primary care health centre (PCC) to be seen by the doctor or by arranging a home visit if you are too ill to visit the centre. This service is also available for advice 24 hours a day.

Your call will be triaged with 4 possible outcomes:

  • Emergency Ambulance
  • House Visit
  • You may be asked to attend one of the Primary Care Emergency Centres (PCEC) usually either the Western Infirmary (Outpatients) or Drumchapel Day Hospital. There are 6 PCEC's in Glasgow and you will usually be referred to the one nearest to your location at time of calling. Transport can be arranged if you have no other means of attending.
  • Telephone advice only

In some cases it may be necessary for you to phone an emergency ambulance directly on 999. If you suspect someone is critically ill with a life threatening problem, time is of the essence. Possible examples might include sudden collapse, loss of consciousness, suspected stroke, crushing chest pain, difficulty in breathing, serious burns and major haemorrhage (bleeding).

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

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